Frequently Asked Questions
Can I use LocalAddress24 immediately after I am registered?globalcustomerservice
Yes. We will send you an automatic confirmation mail right away after your FREE registration.
Can LocalAddress24 remove invoices and invoice-related documents?globalcustomerservice
Yes we can. Simply check the option in your account in the OUTBOX when initiating your shipment.
Do you have a refund policy?globalcustomerservice
We have excellent refund policy!
We offer a 100% money-back guarantee. If you want to cancel your account and get back the money paid for our services, please contact our Customer Support. Our money-back guarantee gives you peace of mind that our services will meet your expectations. You can request a refund at any time, but, of course, before we sent you the parcel.
Do you provide photos / images / photographs of my incoming parcels / address labels?globalcustomerservice
Yes, this service is standard and free of charge for each incoming parcel. You will find the image in your customer account in your INBOX. For more detailed photos or even an inspection of your items please select options in your INBOX.
What about an invoice for my purchase?globalcustomerservice
Of course, you will be emailed an invoice as soon as the payment transaction is complete.
Do you offer a trial?globalcustomerservice
You can start using our services completely free of charge:
- Open a free account
- Get a free delivery address
- Receive your parcel at our address for free
- Get a free photo of your parcel
- Store your parcel in our warehouse for free
You will only need to pay for sending (forwarding) the parcel to you
What currency is your pricing listed in?globalcustomerservice
Our prices are listed in Euro.
What language does your support speak?globalcustomerservice
Our English-speaking customer service Support Team is available to offer assistance and guidance through our Live Chat and WhatsApp.
We also offer support in Dutch, French, German and Russian during office hours.